Effective Date: 01-08-2025

TransMate.in (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, mobile app, or services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  1. Full name
  2. Contact number
  3. Email address
  4. Billing and pickup/delivery addresses
  5. Government ID (if required for verification)
  6. GSTIN (for business users)

b. Booking and Transaction Data

  1. Details of truck bookings, pickup/delivery locations
  2. Payment details (collected via secure third-party payment gateways)
  3. Invoice data

c. Device and Usage Information

  1. IP address
  2. Device type and browser
  3. Location data (GPS or IP-based)
  4. Browsing behavior on our platform

2. How We Use Your Information

We use the collected data to:

  1. Process and manage bookings and payments
  2. Communicate with you (booking confirmations, updates, customer service)
  3. Improve our services and user experience
  4. Ensure safety and compliance with legal obligations
  5. Send promotions or offers (you can opt out anytime)

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  1. Verified transport service providers for fulfilling bookings
  2. Payment gateways and financial institutions
  3. Logistics partners or customer support providers
  4. Government authorities when required by law
  5. Marketing and analytics tools (non-personally identifiable data)

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve functionality, analyze traffic, and personalize your experience. You can manage cookie preferences in your browser settings.

5. Data Security

We implement reasonable security practices to protect your data, including:

  1. Encryption of sensitive data
  2. Secure servers and firewalls
  3. Access controls for internal staff

However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  1. Access the personal data we hold about you
  2. Correct or update inaccurate data
  3. Request deletion of your data (subject to legal limitations)
  4. Withdraw consent for marketing communication

To exercise any of these rights, contact us at privacy@transmate.in.

7. Data Retention

We retain your data only as long as necessary to provide services, fulfill legal obligations, and resolve disputes.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our platform may contain links to third-party websites or apps. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our services indicates your acceptance of the changes.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: privacy@transmate.in